Much of the focus in the media and in particular the trade press has been on councils responding to the financial pressures by raising eligibility thresholds.  This is the consideration of a small number of councils but the main area councils are focused on is not changing eligibility but the consistent application of existing thresholds.

Contact Centres are great as a means of increasing customer response times and improving first point of contact resolution.  Together with comprehensive web sites they can help empower people and provide an effective support for personalisation.

However, councils need to look beyond these channels and make use

Councils and their NHS partners are charged with ensuring appropriate safeguards are in place to protect vulnerable adults from abuse.  However, they are ill equipped to carry out this responsibility and don’t know the level of abuse or even risk.

CQC have confirmed abuse cases being managed by councils have

Safeguarding vulnerable adults continues to be a challenge for society. We are faced with changes to services such as personalisation and the growth of personal budgets, massive pressure on spending, raised eligibility thresholds, and increasing need in communities.  Every effort should be taken to innovate when strengthening safeguards.

The government has now well and truly confirmed their commitment to personalisation through he new vision for social care. 

It’s a vision that should be embraced by the sector and its leadership.  It is a vision that will severely challenge social care on many fron